Based on the user reviews, here are three cons and three pros, 15 words limited for each item: **Cons:** 1. Difficult navigation and slow-loading features frustrated many users. 2. Inconsistent updates and bugs hindered the app's performance and functionality. 3. Limited airport coverage and lack of accurate airport information annoyed users. **Pros:** 1. Helpful customer support resolved many issues and provided quick responses. 2. User-friendly interface and easy search function made finding information seamless. 3. Accurate baggage tracking and real-time updates provided peace of mind for travelers.